Shipping Times
Prints will be delivered 7-10 days after ordering. If you order before race day, it'll be delivered 7-10 days after race day.
Because each print is personalized and made to order, sometimes shipping times vary with order volume.
Returns
Because every Trackstar print is made to order and personalized with your race details, we're unable to accept returns or exchanges unless there's a mistake or damage to your order.
If something's wrong with your order
If your print or frame arrives damaged or includes incorrect details (like a wrong name, time, or broken frame), we'll make it right.
Just send us a message within 30 days of delivery with:
- A clear photo showing the damaged product
- A clear photo of the shipping label (we need this to file a claim)
- Your order number
Email us here.
Please keep the original packaging and shipping label until your claim has been reviewed. Photos of the damaged item, packaging, and shipping label may be required to process a replacement or refund request.
Once verified, we'll send a free replacement right away. You don't need to ship anything back.