Shipping Times
Prints are delivered 7-10 days after you order. If you order before race day, your print is delivered 7-10 days after the official results are posted.
Because each print is personalized and made to order, shipping times can vary with order volume.
Returns
Because every Trackstar print is made to order and personalized with your race details, we're unable to accept returns or exchanges unless there's a mistake or damage to your order.
If something's wrong with your order
If we get the name, time, or bib wrong, we'll remake or refund it, no questions asked. If your print or frame arrives damaged, we'll send a free replacement right away, and you don't need to ship anything back.
Just send us a message within 7 days of delivery with:
- A clear photo showing the issue or the damaged product
- If it arrived damaged, a clear photo of the shipping label (we need this to file a claim)
- Your order number
Email us here.
If your order arrived damaged, please keep the original packaging and shipping label until your claim has been reviewed.
Changes and cancellations
Orders can be changed or cancelled within 24 hours of purchase. After that, your print goes into production and we can't make edits. Email us here.